PROFILE SUMMARY
ServiceNow Developer/Architect with 10+ years in Incident, Change, & Asset Management. Expert in HRSD, Agent Workspace, and integration with SOAP and multi-instance management.
PROFESSIONAL EXPERIENCE
ServiceNow Developer
Accenture | Feb 2019 - Present- Configured Record Producers with HR services and workflows using Workflow/Flow Designer.
- Implemented complex Record Producers, including employee reference letters, and integrated third-party systems for Self-Service Letter functionality.
- Developed survey functionality and created multiple dashboards for various teams and departments.
- Implemented Configurable Agent Workspace for HR Case Management with deep links, UI actions, and list configurations.
- Built analytics dashboards within Platform Analytics Workspace and Employee Center, and replaced legacy Service Portal with Employee Center.
- Resolved BAU tickets (incidents, requests) in adherence to SLAs.
ServiceNow Developer
Tata Consultancy Services | Apr 2018 - Jan 2019- Led project transition from client to TCS and facilitated knowledge transfer sessions.
- Configured catalog items and workflows, contributing to ServiceNow Discovery and CMDB efforts.
- Created discovery schedules to track devices and maintained CMDB integrity through identification and reconciliation rules.
ServiceNow Developer
Various Projects | Feb 2014 - Apr 2018- Customized Incident, Problem, Change, Knowledge modules, and SLAs; implemented e-bonding integration between ServiceNow instances.
- Managed data imports using Data Sources and Transform Maps, maintained Discovery schedules, and upgraded instances from Geneva to Istanbul.
- Integrated SCCM 2012 for device/software inventory management, aligned data with ServiceNow fields, and supported AXA Japan project on-site in Tokyo.
- Conducted workshops for data collection and customization, configured service catalogs for AXA entities in a domain-separated environment.
- Supported AXA NESD for Belgium and Germany, managed SLM processes with SLAs/OLAs, customized notifications in multiple languages.
- Managed process changes and portlet configurations for TELUS, developed custom reports using PL/SQL and JSP, and maintained PPM production system.
Dewanshu
ServiceNow Developer
Experience: 10 Years
TECHNICAL SKILLS
ServiceNow (Fuji - Utah) HP Project & Portfolio Management (9.x) JavaScript HTML CSS SQL Oracle 10g/11g MySQLEDUCATION
B.Tech (Electronics & Communication) (Maharishi Dayanand University) - 2012
CERTIFICATIONS
- ITIL v3 Certified
- ServiceNow Admin Certified (CSA)
- ServiceNow ITSM Implementation Certified (CIS – ITSM)
- Micro-Certification: Flow Designer
