Helpdesk services provide guidance on SAP usage to the end users and key users within the organization. Depending on the criticality, answers are provided within stipulated timeframes.
 User’s query
Query related to Technical Consulting, ABAP/4 Development
Query related to ABAP/4 enhancements
Integration services (ALE/RFC/BAPI/BDC)
- Interfaces include scripting languages "glue" multiple systems together, and support for configuring process and data models.
Query related to Test design and Testing
Any kind of User’s problem related to SAP R/3 within scope of work defined
Our Helpdesk operates on 24x7x365 day’s basis and thus it provides following advantages:
Act as a safety net should your system fail
Reduce pressure on key internal resources
Fast access our Toolbox of thousands of known solutions
Gain global access to dedicated SAP support specialists
Cover peaks and troughs of demand
Based on our experiences in managing complex SAP involvement, we have created Remote Managed Services offering to address number of our customer. We provide remote support through dedicated, reliable and secure connection from our SAP Center of excellence to your site and allow you to gain access, benefits of outsourcing. Not only you gain our proven expertise in managing live sites, it also addresses your issues like high turn over of SAP professional and lack of specialized and costly tech expertise.
Our Center of excellence in New Delhi, India provides 24x7 hourly around the clock SAP basis and functional emergency support, system checks. You also gain access to wide array of technical expertise to Power your SAP by innovative & creative add-ons, changes etc. Our SAP maintenance Services provide support in most complex areas of SAP and Basis Administration and Monitoring, Database Monitoring and Routine Health Checks, without having to shift your SAP Hardware and Infrastructure offsite. Our SAP maintenance Services enables you free up your SAP & IT Personnel to focus on strategic based development of services to both internal and external customers.
Helpdesk and Call Support Process
Helpdesk Services Flowchart |
