Methodology

Package-Enabled Re-engineering

• Adopt rather than adapt
• Restrict customization to critical needs
• Use creative workarounds

Implementation Philosophy

• Leveraging your business knowledge and our product expertise
• Demonstrating more than discussing
• Promoting continual knowledge transfer
• Sustaining user involvement
• Rigorous adherence to project status review and control

Project Management
Ensuring that project objectives are met

• Budget and schedule management
• Strict timesheet and expense submission and review
• Internal ETC reporting
• Strict escalation procedures (issue log resolution)
• Status review meetings as per schedule
• Steering committee meetings as per schedule
• Project management is paid on customer satisfaction

Quality Assurance
Ensuring client satisfaction

• Periodic satisfaction surveys
• Advisory panel assistance
• Transition planning
• Risk assessment procedures
• Status review meetings
• Steering committee meetings

Knowledge Transfer
Ensuring smooth transition

• Training for management
• Training for operational users
• Training for system support
  • Continual training
  • Product introduction
  • Frequent demonstrations, POC sessions
• Workshops
• 'Impromptu' training sessions
• Training approach
  • Train the trainer
  • Customized end-user training