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BPO |
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| BPO > Call Management & Client Services |
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Call Management & Client Services |
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Enstaserv Call Management Outsourcing Services provides effective and reliable communications plan for your call requirement and management. |
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With highly trained staff, Enstaserv can provide service days, nights, weekends and holidays. We provides a full range of outsourcing services, including program building for customer support, order taking, dispatch and help desk services. |
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Call Management and Client Servicing Offerings |
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24 Hour Operator Services |
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Dispatch Services |
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Advertising Response |
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Trouble Ticket Initiation |
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Customer Support |
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Absentee Attendance Reporting |
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Overflow Customer Service |
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Market Research |
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Web Response |
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CRM Customer Relationship Management |
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Highlights of Call Management Services |
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Call Management including Call Forwarding, Call handling, Call Escalation, and Call Confirmation |
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Answer overflow calls to reduce hold times and/or busy signals |
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Offer 24-hour availability to customers |
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Manually forward or automatically transfer calls |
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Send calls to Tel*Assist during only during predetermined times |
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Route simple inquiries to Tel*Assist Agents instead of your technicians |
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Follow your instructions, not scripts, so the conversation is both professional and natural |
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Escalate caller inquiries exactly to your specifications |
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Provide traditional answering service to escalate urgent after-hours requests (can be varied by time of day) |
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Work with multiple processes to determine what course of action each call requires |
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Reports for Call Management Services |
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Enstaserv Call Center Outsourcing Services have the option to design custom reports. Our system captures. |
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Caller ID |
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Call origination time and Call termination Time |
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Call duration for each call |
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All outbound activity |
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All automated system activity |
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All inbound calls |
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Quality Reports - Call Metrics as per SLA |
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