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BPO > Sample Reports for ISP Technical Services


Inbuilt Automatic Report Systems for ISP Technical Services

Report Section – Main Page

 

See below the report page, which generates automatic reports for everything be it technical staff’s performance, call logging history and so on. Following reports are generated.

     
 

All calls logged in ISP wise

  Average Call Report
  Hourly Call Report
  Agent Vs ISP Report
  User (ISP) wise Report
  Outage Report
     
   
     
    Some reports are further illustrated for your convenience
 

Report 1: Call Logging by each technical staff (agent)

  Report 2: Share of Call Volumes received from each of ISP on weekly basis
  Report 3: Call Analysis for all Weekdays
  Report 4: Call Analysis for each Weekday
  Report 5: Call Analysis for entire month on hourly basis and also on Weekdays Basis
  Report 6: Call Analysis for a fortnight of May 2003

 

 

 

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