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Job Detail

Job Classification:
software engineers
Location:
Pleasanton
(California)
Skills:
SALESFORCE, BA
Description:

We’re recruiting for a Salesforce Business Analyst with 7+ years of experience to join the Services Customer Operations team.

 

Responsibilities:

  • Define, document and maintain business processes, requirements, and policies.
  • Look for ways to continuously improve processes & procedures.
  • Manage and support operations related initiatives identified by the Professional Services management team.
  • Identify opportunities for business process improvements and make recommendations as appropriate.
  • Provide project and monthly metrics coordination and support.
  • Work with team to understand and prioritize field requests.
  • Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.
  • System testing of new functionality or bug fixes.

 

Requirements:

  • Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.
  • Salesforce.com system experience is mandatory.
  • Salesforce admin or equivalent certification required.
  • Project coordination skills
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
  • Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
  • Strong interpersonal skills with the ability to research solutions to issues as they arise.
  • Ability to manage stakeholder expectations professionally.
  • Proficient in Word, Excel, PowerPoint, and Visio.